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We greatly appreciate your patience while we work with event promoters to obtain firm information regarding event postponements and cancellations through these unprecedented times.

If you have tickets to an event that has been rescheduled or postponed, your tickets will be valid for the rescheduled date. If you cannot attend the rescheduled date, some event promoters are offering refunds at this time.

If you purchased tickets for an event that is offering refunds at this time, and your refund request is submitted during the listed refund date window, your refund will be processed as follows.

  • If you purchased using a credit card, the card will be refunded the full purchase price.
  • If you used cash to purchase your tickets, you will have the choice to receive a refund check in the mail or a cash refund to pick up when the Box Office reopens (no official date set).
  • Please allow up to 60 days for the refund to appear on your credit card account or to receive your check in the mail.

If you purchased from Ticketmaster or a third party ticketing site, you will need to request a refund from that original point of purchase. If you purchased tickets for an event that is not listed below, please contact for more information.

Events Offering Refunds

  • Dancing With The Stars LIVE (Original Date: March 13; Cancelled) Refunds available
  • Colin & Brad (Original Date: March 14; New Date: September 20) Refunds available May 1-Sept 6
  • Darci Lynne & Friends (Original Date: March 15; New Date: October 3) Refunds available May 1-Sept 19
  • Waitress (Original Date: March 16; New Date: March 22, 2021) Refunds available May 1-March 8, 2021
  • One Night of Queen (Original Date: March 27; New Date: March 28, 2021) Refunds available May 1- May 30
  • RSO: Beethoven's Second (Original Date: March 28; Cancelled) Refunds available
  • Bert Kreischer (Original Date: April 2; New Date: June 12) Refunds available May 1-May 30
  • Sam Lewis (Original Date: April 3; New Date: September 12) Refunds available May 1-Aug 29
  • Rockford Laugh-A-Thon (Original Date: April 4; Cancelled) Refunds available
  • Chicago (Original Date: April 10; New Date: October 15) Refunds available May 1-May 30
  • The Fab Four (Original Date: April 24; New Date: August 29) Refunds available May 1-May 30
  • RSO: Prokofiev’s Fifth (Original Date: April 25; Cancelled) Refunds available
  • Cody Jinks - (Original Date: April 30 & June 4; Cancelled) Refunds available
  • Home Free (Original Date: April 26; New Date: August 14) Refunds available May 1-May 30
  • TobyMac (Original Date: May 6; New Date: October 7) Refunds available May 1-Sept 23
  • RSO: Beauty & The Beast (Original Date: May 16; New Date: TBD) Refunds available

Tickets Purchased at Box Office

To request a refund, email the following information to for tickets purchased directly from the Coronado and BMO Harris Bank Center box offices for the events listed below. Please note that refunds must be requested within the refund date window that is listed by each event above. Please provide a valid phone number, you will receive a call to confirm refund. DO NOT send credit card info via email.

  • First & Last Name
  • Phone Number
  • Mailing Address
  • How you purchased tickets (Cash or Credit)
  • Attach photo of your tickets

*By requesting a refund, please understand that your tickets will be void and you will not be admitted to the rescheduled event or guaranteed the seat locations.

COVID-19 Update

Due to escalating concerns regarding the spread of COVID-19, and at the recommendation of the Winnebago County Health Department (WCHD) and Governor of Illinois, the Coronado Performing Arts Center will be abiding by the government mandate. As a result, all events have been postponed, cancelled, or otherwise impacted.

Until further notice, our box office will be closed. For ticketing questions, please email .​

Please stay safe and stay tuned for further updates.

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