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Refunds

We greatly appreciate your patience while we work with event promoters to obtain firm information regarding event postponements and cancellations through these unprecedented times.

If you have tickets to an event that has been rescheduled or postponed, your tickets will be valid for the rescheduled date. If you cannot attend the rescheduled date, some event promoters are offering refunds at this time.

If you purchased tickets for an event that is offering refunds at this time, and your refund request is submitted during the listed refund date window, your refund will be processed as follows.

  • If you purchased using a credit card, the card will be refunded the full purchase price.
  • If you used cash to purchase your tickets, see below information.
  • Please allow up to 60 days for the refund to appear on your credit card account or to receive your check in the mail.

If you purchased from Ticketmaster or a third party ticketing site, you will need to request a refund from that original point of purchase. If you purchased tickets for an event that is not listed below, please contact boxoffice@asmrockford.com or call 815.968.5222 for more information.

Events Offering Refunds

  • Dancing With The Stars LIVE (Original Date: March 13; Cancelled) Refunds available
  • RSO: Beethoven's Second (Original Date: March 28; Cancelled) Refunds available
  • Rockford Laugh-A-Thon (Original Date: April 4; Cancelled) Refunds available
  • RSO: Prokofiev’s Fifth (Original Date: April 25; Cancelled) Refunds available
  • Cody Jinks - (Original Date: April 30 & June 4; Cancelled) Refunds available
  • Alison Krauss (Original Date: May 15; Cancelled) Refunds available
  • RSO: Beauty and the Beast (Original Date: May 16; Cancelled) Refunds available
  • Sam Lewis (Original Date: April 3 & September 12; Cancelled) Refunds available
  • Bert Kreischer (Original Date: April 2, June 12, March 26; New Date: November 19, 2021) Refunds available till November 5, 2021
  • Waitress (Original Date: March 16, March 22; New Date: March 27, 2022) Refunds available till March 8, 2022
  • Colin & Brad (Original Date: March 14; May 28; New Date: November 5, 2021) Refunds available till October 22, 2021
  • Blue Man Group (Original Date: April 15, May 19; Cancelled) Refunds available
  • Peppa Pig Live! : Peppa Pig’s Adventure (Original Date: October 6; Postponed) Refunds available
  • John Crist (Original Date: October 22; Cancelled) Refunds available
  • Gary LeVox (Original Date: November 13; New Date: May 15, 2022) Refunds available till November 7, 2021
  • Jim Brickman : The Gift of Christmas (Original Date: Dec. 11; Cancelled) Refunds available

Tickets Purchased at Box Office (Credit Card)

To request a refund for tickets purchased using a credit card, email the following information to boxoffice@asmrockford.com for tickets purchased directly at the Coronado and BMO Harris Bank Center box offices. Please note that refunds must be requested within the refund date window that is listed by each event above. Please provide a valid phone number, you will receive a call to confirm refund. DO NOT send credit card info via email.

  • First & Last Name
  • Phone Number
  • Mailing Address
  • Attach photo of your tickets

Tickets Purchased at Box Office (Cash)

To request a refund for tickets purchased using cash, please visit our box office. (see hours below)

Coronado Performing Arts Center

Monday - Friday : 12PM - 4PM

BMO Harris Bank Center

Monday - Friday : 9AM - 5PM

*By requesting a refund, please understand that your tickets will be void and you will not be admitted to the rescheduled event or guaranteed the seat locations.

COVID-19 Warning:

We have taken enhanced health and safety measures - for you, our other guests, and ASM Global Team Members.

An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is a contagious disease that can lead to severe illness and death. By visiting, you voluntarily assume all risks related to exposure to COVID-19.

All Coronado PAC shows are required to follow local and federal health and venue requirements related to Covid-19. These may include but are not limited to vaccine and/or testing requirements and face coverings. Local Health & Venue guidelines are subject to change at any time. By purchasing a ticket and/or attending a show, you acknowledge that changes in local Covid-19 health guidelines or Venue Policies are not grounds for a refund. Thank you for your understanding and please know that we take the health and safety of our guests, our employees and our community very seriously.

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